Princeton Watches has teamed up with industry leading watch technicians as well as manufacturers to provide post-warranty services on your valued timepieces. Depending on the make, model and date of your timepiece, we will determine the best solution to getting your item repaired or refurbished.
For a bench fee of $15.00, we will examine your timepiece to determine what will need to be fixed and/or replaced and contact you back with a quote. If you feel your watch is not worth the repair, we will simply send it back to you at no additional charge (the bench fee also covers shipping charges back to you). If you would like to move forward with the repair, we will process your order and initiate the repair. In some cases, due to the unavailability of parts (especially antique or obsolete brands) we unfortunately may not be able to repair a timepiece.
If you need a crystal or dial replacement, case refurbishing, or a new set of hands, we are also happy to help you restore a valued timepiece to its original condition provided the facilities and parts are available.
Along with repairs, it is common that our technicians recommend replacements of gaskets and other parts that wear down over time affecting the water resistance or durability of the piece. Generally, these should be replaced on a regular basis per your instruction manual. Although some may see these as “additional costs” it is important they are done to protect any repairs you have made on the piece.
Due to the volume of the requests we receive and the intricate nature of the services, repairs can take anywhere from 4-8 weeks to complete after the approval of the estimate, or longer if the parts must be sourced out.
Please note that we only offer post warranty service. If your watch is still covered by the manufacturer’s warranty, please follow the instructions to obtain warranty service directly from the manufacturer (usually found in your instruction manual, or by contacting the manufacturer directly). Note that battery changes and repairs to the outside of the watch are not normally covered by the warranty; however we would be happy to assist you with these issues.
Additional Repair Information
Note: All trademarks are the property of the respective manufacturers. Mentioning repair service for particular brands is not meant to imply that we are affiliated with those brands.